Posted: March 28, 2025
Effective: March 28, 2025
Thank you for using Cloudsave. These Terms of Service (“Terms”) govern your use of our cloud storage service, client software, and website (the “Service”). Your agreement is with AXSA Technologies Private Limited, an Indian company (the “Company”, “we”, “us”, or “our”). Our Privacy Policy explains how we collect and use your information. By using the Service, you agree to be bound by these Terms and our Privacy Policy.
If you are under 18 or a minor under the laws of your country, you must review these Terms with your parent or guardian and use the Service only with their consent. Due to the nature of the internet, we cannot verify guardian consent individually, so you are responsible for obtaining it.
We do not knowingly collect or solicit personal information from children under 13 (or the age of majority in your jurisdiction) or allow them to use our Service. If you are under 13, do not send us any personal information, including your name, address, phone number, or email address. If you believe a child under 13 has provided such information, contact us immediately at support@cloudsave.org, and we will promptly remove it from our records.
When you use the Service, you may upload files such as documents, photos, or videos (“User Data”). These Terms do not grant us any rights to your User Data except for the limited permissions needed to provide the Service, such as hosting, storing, and creating backups of your User Data. You grant us and our affiliates or trusted third-party partners permission to access, store, and process your User Data to deliver the Service. Our Privacy Policy provides more details.
You are responsible for your actions and the outcomes of using the Service, including interactions with other users. Your use must comply with our Acceptable Use Policy. You may not upload, download, or share content unless you have the legal right to do so.
We may review your conduct and content for compliance with these Terms and our policies. We may remove or refuse content that violates our policies or applicable laws, but we do not routinely review content, so do not assume we do.
Keep your password secure and your account information current. Do not share your account details or allow others to access your account. You are responsible for maintaining backups of your User Data.
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. If you are a minor, you confirm you have parental consent. Your use must comply with applicable laws, including export control regulations.
The Service may include client software (“Software”) for download, which may update automatically. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Software solely for the Service, provided you comply with these Terms. If the Software includes open-source components, we will provide the relevant licenses, which may override parts of these Terms. You agree not to reverse engineer, decompile, or assist others in doing so, unless permitted by law.
The Service is protected by copyright, trademark, and Indian and international laws. These Terms do not grant you any rights to the Service, third-party content, or our trademarks, logos, or brand features.
We respect intellectual property rights and expect our users to do the same. We respond to notices of alleged copyright infringement under the Indian Copyright Act, 1957. We may delete or disable infringing content and terminate accounts of repeat infringers.
If you believe your copyright has been infringed, submit a Notice of Alleged Infringement to support@cloudsave.org, including:
We will take appropriate action, which may include removing the content.
Additional storage or features are available through paid plans (“Paid Service”). The Paid Service is available until your subscription expires. Subscriptions renew automatically (monthly or annually) unless canceled before the renewal date. We will charge the subscription fee at purchase and upon each renewal, regardless of your usage.
You may cancel your subscription at any time via https://cloudsave.org/account or your app store for in-app purchases. No refunds will be provided for fees paid before cancellation, including after automatic renewals.
If you fail to pay for the Paid Service on time, we may restrict your storage to 1TB (free account limit). If your storage exceeds 1TB, you cannot upload new data or use certain features until you reduce usage below 1TB.
We may change fees, and it is your responsibility to review these Terms periodically for updates.
Subscription Period: The Paid Service is available for the duration of your subscription period (e.g., monthly or annually), as selected at purchase. You will have access to the Paid Service until the subscription expires or is canceled.
Auto-Renewal: Your subscription will automatically renew at the end of each billing cycle (e.g., monthly or annually) unless you cancel it at least 24 hours before the renewal date. The same payment method used for the initial purchase will be charged at the rate applicable at the time of renewal, which may start up to 24 hours before the new billing cycle begins.
Price Changes: If the subscription price changes, the new price will apply to the next billing cycle. It is your responsibility to review the subscription terms for updates. You may cancel your subscription if you do not wish to pay the new price, as described below.
Access After Cancellation: If you cancel your subscription, you will retain access to the Paid Service until the end of the current billing cycle for which you have paid. No further charges will apply after cancellation. For example, if you purchase an annual subscription on January 1, 2025, for ₹1,000 and cancel on July 1, 2025, you will have access until December 31, 2025, and no additional charge will apply on January 1, 2026.
Non-Refundable: Subscription fees are non-refundable, except as required by applicable law or as specified in our refund policy or the refund policies of Google Play or the App Store.
Payment Plans: If you commit to a multi-payment plan (e.g., installment payments for an annual subscription), you cannot cancel remaining payments for the current plan but can stop auto-renewal for future cycles. You remain responsible for all payments in the current plan.
Free Trials: If you subscribe to a free or discounted trial, you must cancel at least 24 hours before the trial ends to avoid charges. Upon cancellation during the trial, you will lose access to the Paid Service unless otherwise specified.
You may cancel your subscription’s auto-renewal at any time to prevent future charges. Cancellation must be processed through the platform where you purchased the subscription (Cloudsave website, Google Play for Android, or App Store for iOS). Uninstalling the Cloudsave app will not cancel your subscription. Below are instructions for canceling on Android and iOS.
Note: Cancel at least 24 hours before the renewal date to avoid charges for the next billing cycle. You will retain access to the Paid Service until the end of the current billing cycle. If the Cloudsave app is removed from Google Play, your future subscription will be canceled automatically, but past subscriptions are non-refundable unless specified in Google Play’s refund policy.
Note: Cancel at least 24 hours before the renewal date to avoid charges for the next billing cycle. You will retain access to the Paid Service until the end of the current billing cycle. If you subscribed to a free or discounted trial, cancel at least 24 hours before the trial ends to avoid charges. Refunds are subject to Apple’s refund policy.
Note: Cancel at least 24 hours before the renewal date. You will retain access until the end of the current billing cycle. Refunds are subject to Cloudsave’s refund policy or applicable law.
You may stop using the Service at any time. We may suspend or terminate your access with notice if:
We will provide notice via your account’s email to address the issue and export your User Data. If you do not comply, we may terminate or suspend your access.
No notice is required if:
We strive to provide reliable cloud storage but may change, limit, or discontinue the Service or its features without notice for business reasons. This may include reducing free storage if your account is inactive for a reasonable period or introducing fees for previously free features. If we discontinue the Service before the end of a paid term, we will refund the unused portion of your prepaid fees.
THE SERVICE IS PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, SUPPLIERS, AND DISTRIBUTORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FOR MERCHANTABILITY, FITNESS FOR PURPOSE, OR NON-INFRINGEMENT.
Before filing a claim, contact us at support@cloudsave.org to resolve disputes informally. We will respond via email within 15 days. If unresolved, you or we may pursue arbitration under the Indian Arbitration and Conciliation Act, 1996, in Bengaluru, India, with one arbitrator appointed per the Indian Council of Arbitration rules. Disputes will be governed by Indian law and resolved in Bengaluru courts, subject to local consumer laws granting rights to use local courts.
These Terms are governed by Indian law, excluding its conflict of law principles.
These Terms, along with our Privacy Policy, Cookie Policy, and Takedown Guidance Policy, form the entire agreement between you and us regarding the Service, superseding any prior agreements. These Terms create no third-party beneficiary rights unless stated.
Our failure to enforce a provision is not a waiver of our right to do so later. If a provision is unenforceable, the remaining provisions remain effective, and a substitute term will reflect our intent. You may not assign your rights under these Terms. We may assign our rights to affiliates, subsidiaries, or successors.
We may update these Terms to reflect:
It is your responsibility to review these Terms periodically for updates. Updates will take effect no less than 30 days from posting on our website. If you disagree, stop using the Service before the updates apply. Continued use after the effective date means you accept the revised Terms.
