Released: April 28, 2025
Effective: April 28, 2025
Thank you for using Cloudsave. Cloudsave is provided by AXSA Technologies Private Limited, an Indian company (hereinafter referred to as “Cloudsave”, “we”, “us”, or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, store, process, share, and use your information when you access our cloud storage service, client software, and website (the “Service”).
We collect and use your personal information only for legal, legitimate, and necessary purposes, primarily to provide the Service. If you use others’ personal information to access the Service, ensure you are authorized to do so, and we may verify the legality of such use.
We will seek your separate consent in specific circumstances as required by law, such as under the Indian Digital Personal Data Protection Act, 2023 (DPDP Act). We may also explain our data processing rules through notifications, pop-ups, or other prompts within the Service, which have the same effect as this Privacy Policy.
Note: Your consent is not required for collecting, using, sharing, transferring, or disclosing your personal information when it is:
The table below lists the types of information we collect when you use the Service and the purposes for which we use it. We collect and process this information to deliver, optimize, and protect the Service.
| Type of Information | Purpose of Collection |
|---|---|
| Account Information: Email address or phone number provided during account registration. | To identify you as the account owner and secure your account. Collected when you register or log in. |
| User Data: Files you store on Cloudsave, such as documents, photos, or videos, including file size, upload date, and time. | To store, process, and transfer your data to provide the Service, enabling access and management across devices. |
| Usage Information: Details of how you use the Service, such as uploading, downloading, or deleting files or folders. | To provide, improve, and protect the Service and its users. |
| Device Information: IP address, browser type, device identifiers, and location information (if enabled by your device settings). | To optimize and secure the Service. |
| Cookies: Small text files sent to your browser when you visit our website. You can disable cookies in your browser, but this may affect Service functionality. | To deliver, optimize, and improve the Service by remembering preferences and analyzing usage. Third-party providers we work with may also use cookies. |
We collect this information to provide and secure the Service and for legitimate business purposes. We or our partners will request your consent before processing your information for purposes beyond those listed above.
We may use your Account Information for marketing purposes, such as sending updates about new features or promotions. You can opt out by clicking the “unsubscribe” link in any marketing emails.
We will not share your personal information with third parties without your consent, except when:
When sharing, transferring, or disclosing your personal information under these exceptions, we will:
Logged details include:
We may share your information with trusted third-party service providers (e.g., IT or customer support) to deliver, optimize, and protect the Service. These providers access your information only to perform tasks on our behalf, and we ensure they handle it per our requirements.
We may share infrastructure or systems with Cloudsave affiliates to provide the Service. Affiliates will use your information as described in this policy, and we remain responsible for their compliance.
If you connect your Cloudsave account to a third-party service (e.g., Google for login), we and the third party may exchange information listed above to provide the Service. The third party’s privacy policy will govern their use of your information.
For cross-border data transfers, we will establish mechanisms compliant with the DPDP Act and international standards, ensuring data protection through consent or other legitimate bases.
We employ a dedicated team to secure your information and test for vulnerabilities. We use encryption for files at rest, two-factor authentication, and alerts for new device logins to protect your data. Automated technologies detect abusive behavior or harmful content.
We retain your information for as long as your account exists or as needed to provide the Service. If you request account deletion via support@cloudsave.org, we will delete your account within 30 days after verifying your identity. Deletion from servers and backups may be delayed, and we may retain information to meet legal obligations or resolve disputes.
We store your information for the period required to provide the Service, extended if required by law, agreed by you, necessary for security, or technically necessary. After the retention period, we will delete or de-identify your information per applicable laws.
We follow the principle of data minimization, collecting only what is necessary and informing you of purposes via this policy, notifications, or prompts. We use industry-standard security measures, including encryption and trusted protection mechanisms, to prevent unauthorized access, disclosure, or loss.
Our employees undergo data security training and background checks. Only authorized personnel access your information, bound by nondisclosure agreements. Violations result in termination and legal accountability. We also enforce confidentiality when employees leave their roles.
The internet is not fully secure, so protect your information when interacting with third-party services integrated with Cloudsave. Due to technical limitations and potential malicious attacks, we cannot guarantee absolute security, as issues may arise beyond our control.
We treat personal information disclosure, damage, or loss as critical security events, activating an emergency response plan with a dedicated team to address and mitigate impacts. We maintain an emergency plan for network security risks (e.g., vulnerabilities, cyberattacks), taking remedial actions and reporting to authorities as required. Regular drills ensure preparedness.
If a security event occurs, we will notify you per the DPDP Act via your provided contact details (e.g., email, phone, SMS) with details on the event, our measures, and your options to mitigate risks. If individual notification is impractical, we will issue public announcements. We may not notify you if our measures prevent harm, unless required by authorities.
We adopt technical and organizational measures to minimize data collection and protect your rights, ensuring data processing aligns with specific purposes.
We may store, process, and transfer your information in India or other jurisdictions as needed to provide the Service. Your information may also be stored on the device you use to access the Service. By using the Service, you consent to such storage and processing.
Under the DPDP Act and applicable laws, you have the following rights over your personal information. Contact us at support@cloudsave.org with any questions or requests.
We will update third parties (e.g., service providers) on your requests to ensure compliance. If your request is unjustified or excessive (e.g., repetitive), we may:
If Cloudsave undergoes a merger, acquisition, or asset sale, your information may be transferred to the successor entity. We will post a notice on our website to inform you of such changes and your options.
This Privacy Policy may be updated to reflect legal, regulatory, or Service-related changes. It is your responsibility to review this policy periodically for updates, posted on our website at https://cloudsave.org/privacy. Updates take effect 30 days after posting. Continued use of the Service after this period indicates your acceptance of the revised policy.
For questions or concerns about Cloudsave, the Service, or your privacy, contact us at support@cloudsave.org.
